Customer Support Specialist 153980
  • Karachi, Pakistan
  • Monthly Salary: 58000
  • Post Date: 13 Apr 2021
Summary
Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Location: Karachi, Lahore & Islamabad
Job Description
Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.
Location: Karachi, Lahore & Islamabad
Salary: Up to PKR 58,000
Working Hours: 9
Job Shift: Rotational
Key Responsibilities:
  Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
  Collaborate and build relationships with customers to strengthen service competitiveness
  Communicate timely back to customers, track and resolve any issues regarding the service
  Contribute to customer development role
  Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
Job Specification:
  O Levels/Matric or above
  Age limit: 18-45
  Excellent command over English, with good American or Neutral accent
  Excellent communication (Listening, Speaking & Writing)
  Proficiency with MS Office particularly MS Excel
  Flexibility & Adaptability
  Customer-centric attitude
  Emotional Intelligence and Critical Thinking
  Self-motivated, assertive and responsive
Perks & Benefits:
  Medical Insurance
  Permanent Employment Status
  Provident Fund
  Internal Job Opportunities
  Annual Leaves
  Leaves Encashment
  Referral Bonus
  Company Pick & Drop
Abilities and Skills
Career Path / Benefits / Perks Offered
  • Offerd Salary

    58000
  • Gender

    Any
  • Industry

    Telecommunication
  • Experience

    1-5 Years
  • Qualification

    Intermediate/O Level-A Level/Bachelors
  • Career Level

    Mid Career
  • Age Requirement

    18 - 45 Year(s)
  • Tenure

    Permanent
ibex.

http://pk.ibex.co

021111874874

careers.pk@ibex.co

Share With Others

More Links