ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company's solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints
Less than 1 Years
Mid Career (2+ years of experience)
20 - 30 Year(s)
♦ Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. ♦ Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. ♦ Follow up to ensure that appropriate actions were taken on customers' requests. ♦ Refer unresolved customer grievances or special requests to designated departments for further investigation.
o Skills & Abilities:
• Proficient with MS Office particularly MS Excel (Spreadsheet)
• Possess Knowledge of Call Centre Operations
• Must be flexible to work in shifts
• Excellent communication skills
o Age limit: 20 to 30
o Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus
o Gender: Male & Female
o Job Shift: On Rotation
o Job Type: Full-time
o Salary: 15,000 to 25,000 per month
o Transport: Conveyance will be provided to females only, males own transport.
Departments or business type or functional area where selected candidate will be required to work.